Once you sign up for the Elite Member Program, your Dermal Renu Anti-Aging Skin Care System will automatically be delivered at the frequency you have selected. Your credit card on file will automatically be billed when the system is shipped. Only credit card payments are accepted. Free shipping is ONLY offered on ground shipments. No rush or priority methods are included in the free shipping offer. For further details, please view our shipping policy.

The Elite Member program is only available to individuals looking to sign-up to receive the Anti-Aging Skin Care System on a reoccuring basis.

Updating Delivery Frequency
You can change how frequently you receive your scheduled shipment at any time in your My Account settings. If you have any questions on how to update your shipment frequency please email customerrelations@dermalrenu.com. As a courtesy, you will be receiving an email update of your account information to review and make any necessary changes. We must receive your change request 3 business days prior to your next scheduled shipment date.

Change of Payment Information
You can change your credit card information at any time. Please contact customer relations to update your credit card information by phone or email customerrelations@dermalrenu.com. As a courtesy, you will be receiving an email update of your account information to review and make any necessary changes. We must receive your change request at least 1 day prior to your next scheduled shipment date.

You can choose to cancel your membership at any time without penalty. Simply login to your account and remove your auto-ship item from your Elite Member account, or please contact customer relations to cancel by phone or email customerrelations@dermalrenu.com. We must receive your request 5-7 days prior to your next scheduled shipment. If your shipment goes out without a 5-7 day cancellation notification any refusal of delivery will result in a $50 charge for restocking fees and your liability for the cost of shipping.